Terms & Conditions
Last Updated: April 13, 2026
Welcome to TrueCrust. By accessing this website, placing an order, creating an account, purchasing a gift card, or using any of our services, you agree to the following Terms & Conditions.
If you do not agree with these Terms, please do not use this website.
1. About TrueCrust
TrueCrust is a food service business offering Mediterranean pies, desserts, drinks, gift cards, and related services through its website and in-store operations.
These Terms apply to all users of the website, including customers browsing the site, creating accounts, placing orders, purchasing gift cards, or contacting us through forms.
2. Use of This Website
You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or accessibility of the site.
You must not:
- use the site for fraudulent or misleading activity
- attempt to gain unauthorized access to the site or its systems
- interfere with the website’s performance or security
- submit false account, payment, or contact information
- use automated tools, bots, or scripts to misuse the ordering system
We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.
3. Menu Items, Availability & Pricing
All menu items, descriptions, prices, availability, and promotions are subject to change without notice.
While we aim to keep all information accurate and current, there may be occasions where:
- an item is temporarily unavailable
- prices change
- ingredients or item descriptions are updated
- product images differ slightly from the final prepared item
If a product becomes unavailable after an order is placed, we may contact you to offer a substitute, modify the order, or cancel the unavailable item.
4. Online Orders
Orders placed through the website are subject to acceptance and availability.
By placing an order, you agree that:
- all information provided is accurate and complete
- you are authorized to use the selected payment method
- your order may be declined, adjusted, or cancelled if needed for operational, payment, or inventory reasons
Order confirmation does not guarantee that an item will remain available if there is a timing, technical, or inventory issue. In those cases, we will do our best to contact you and resolve the order appropriately.
5. Pickup, Dine-In & Delivery
TrueCrust may offer ordering options including:
- Pickup
- Dine-In
- Delivery through third-party providers
Availability of service types may vary based on time of day, store hours, or system settings.
Pickup and Dine-In
If you select pickup or dine-in, you are responsible for arriving at the selected time and reviewing your order details before submitting.
Third-Party Delivery
If delivery is offered through third-party services such as Uber Eats or DoorDash, those orders are subject to the terms, policies, timing, pricing, and service standards of those platforms.
TrueCrust is not responsible for delays, service issues, delivery errors, or platform-related problems caused by third-party delivery providers.
6. Payment Terms
Payment may be collected:
- online through available payment gateways
- in-store, where applicable
You agree to pay all applicable charges associated with your order, including taxes and any added fees displayed at checkout.
If a payment is declined, rejected, or flagged, we may cancel or delay the order until payment is resolved.
7. Gift Cards
TrueCrust may offer gift cards through a third-party provider such as Square.
Gift cards are subject to the issuing platform’s terms and conditions, including any applicable rules related to:
- redemption
- balance tracking
- availability
- delivery format
- expiration, if applicable by law or provider policy
TrueCrust is not responsible for outages, technical issues, or third-party platform failures related to gift card services.
8. Refunds, Cancellations & Order Issues
Due to the nature of prepared food and beverage products, all sales are generally final once an order has been prepared or fulfilled.
Refunds, credits, or replacements may be considered in limited cases such as:
- incorrect orders
- missing items
- quality issues
- duplicate charges
- technical payment errors
If you experience an issue with your order, please contact us as soon as possible so we can review it.
We reserve the right to determine, at our discretion, whether a refund, partial refund, replacement, or store credit is appropriate.
9. Allergies & Dietary Information
We do our best to provide accurate ingredient and product information. However, our kitchen and preparation areas may handle common allergens, including but not limited to:
- dairy
- gluten
- nuts
- sesame
- eggs
If you have a food allergy or dietary concern, please contact us before placing your order.
TrueCrust cannot guarantee that any item is completely free from cross-contact or allergens unless explicitly confirmed.
10. Accounts & User Information
If you create an account on the website, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.
You agree to notify us immediately if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts at our discretion if misuse, abuse, fraud, or suspicious activity is detected.
11. Intellectual Property
All content on this website, including but not limited to logos, branding, text, design elements, graphics, photography, videos, menus, layout, and functionality, is the property of TrueCrust or its licensors and may not be copied, reproduced, republished, distributed, or used without prior written permission.
12. Website Accuracy & Technical Availability
We make reasonable efforts to keep the website functional, accurate, and up to date, but we do not guarantee that:
- the site will always be available without interruption
- all content will always be error-free
- all functions will be free of bugs, delays, or technical issues
We may update, modify, suspend, or remove parts of the website at any time without notice.
13. Limitation of Liability
To the fullest extent permitted by law, TrueCrust is not liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- use of the website
- inability to access the website
- errors in menu, pricing, or availability
- third-party delivery issues
- payment processor interruptions
- account misuse
- delays or service disruptions
Our total liability, if any, shall not exceed the amount paid for the order or service directly giving rise to the claim.
14. Third-Party Services
This website may contain links to or integrations with third-party providers, including payment processors, ordering services, gift card platforms, analytics tools, and delivery services.
We are not responsible for the content, policies, or operations of third-party websites or services. Use of those services is subject to their own terms and policies.
15. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected, used, and protected.
16. Changes to These Terms
We may update these Terms & Conditions at any time. Any changes will take effect when posted on this page with the updated effective date.
Your continued use of the website after updates are posted constitutes acceptance of the revised Terms.
17. Contact Information
If you have any questions about these Terms & Conditions, please contact:
TrueCrust
Email: info@truecrust.ca
Phone: (343) 698-4949
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.
Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the courts of Ontario, unless otherwise required by law.