Privacy Policy
Last Updated: April 13, 2026
This Privacy Policy explains how TrueCrust collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, purchase a gift card, contact us, or otherwise interact with our services.
By using this website, you agree to the practices described in this Privacy Policy.
1. Who We Are
TrueCrust is a food service business offering Mediterranean pies, desserts, drinks, gift cards, and related services through its website and in-store operations.
Our website address is: https://truecrust.ca
2. What Information We Collect
Depending on how you use the website, we may collect the following types of information:
- name
- email address
- phone number
- billing address
- delivery or pickup details
- order history and preferences
- account login information
- gift card transaction details
- messages or inquiries submitted through forms
- technical information such as IP address, browser type, device type, and website usage data
3. How We Collect Information
We collect information when you:
- place an order
- create or log into an account
- purchase or redeem a gift card
- fill out a contact, catering, or franchise form
- interact with the website or ordering system
- communicate with us by email, phone, or website forms
- allow cookies, analytics, or related tracking technologies
4. How We Use Your Information
We may use your information to:
- process and fulfill orders
- communicate with you about your order
- manage your account and order history
- respond to customer service requests
- process gift card purchases or account-related requests
- improve our menu, services, and website experience
- analyze website traffic and customer behavior
- send updates or promotional communications where permitted by law
- comply with legal, tax, accounting, and regulatory obligations
5. Orders, Payments & Checkout
When you place an order through our website, we collect the information necessary to process and manage that order.
Payment details may be handled through third-party payment providers. TrueCrust does not store full credit or debit card numbers on its own servers unless explicitly stated by the payment processor’s secure checkout environment.
We may retain order records, customer contact details, and transaction summaries for customer service, accounting, fraud prevention, and legal compliance purposes.
6. Accounts & Customer Profiles
If you create an account on our website, we may store your contact details, account preferences, login information, and order history.
You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been accessed without authorization, please contact us promptly.
7. Cookies & Tracking Technologies
Our website may use cookies, pixels, local storage, and similar technologies to improve user experience, remember preferences, maintain sessions, and analyze website traffic.
These technologies may be used to:
- keep you logged in
- remember cart or ordering preferences
- measure site performance and usage
- understand how visitors interact with the site
- support marketing or remarketing efforts, where applicable
You can control or disable cookies through your browser settings, though some site functions may not work properly if you do.
8. Analytics
We may use analytics tools to understand website traffic, page usage, visitor behavior, and conversions. These tools may collect information such as:
- IP address
- browser and device type
- pages viewed
- time spent on the site
- referring websites or traffic sources
- interaction with buttons, forms, and ordering flows
This information helps us improve performance, marketing, navigation, and user experience.
9. Third-Party Services
We may use third-party providers to support services such as:
- payment processing
- gift card fulfillment
- website hosting
- analytics
- email or form processing
- embedded maps, media, or other integrations
- third-party delivery services such as Uber Eats or DoorDash
These third parties may receive only the information necessary to provide their services. Their use of data is governed by their own privacy policies and terms.
10. Sharing of Personal Information
We do not sell your personal information. We may share it only when necessary to:
- process orders or payments
- provide gift card or delivery-related services
- operate the website and related tools
- comply with legal obligations
- prevent fraud, abuse, or security threats
- protect our rights, users, staff, or business operations
11. Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including customer support, legal compliance, tax reporting, fraud prevention, and recordkeeping.
If you create an account, some data may remain associated with that account until it is deleted, unless we are required to retain certain information by law.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards to help protect your personal information. These may include:
- SSL encryption
- secure login and password practices
- limited administrative access
- software and plugin updates
- secure third-party payment processing
While we take reasonable precautions, no online system can be guaranteed to be completely secure.
13. Your Rights
Depending on your location and applicable law, you may have rights to:
- request access to your personal information
- request correction of inaccurate information
- request deletion of your information, subject to legal exceptions
- withdraw consent where processing is based on consent
- request details about how your information is used
To make a privacy-related request, please contact us using the details below.
14. Marketing Communications
If you choose to receive marketing or promotional communications from us, you may unsubscribe at any time using the unsubscribe link in the message or by contacting us directly.
We will only send promotional communications where permitted by law.
15. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website.
16. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
18. Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact:
TrueCrust
Email: info@truecrust.ca
Phone: (343) 698-4949